Updates.. Updated on 11 June 2013
Official letter,
Dear Sydney Audience,
Thank you for your patience and after much review and discussion with the Big Top Sydney, we will now release the official letter in regard to the incidents that occurred on the concert date.
JK Entertainment would like to apologise again to the audience who were delayed into the concert hall on the 1st of June. We understand that it is unacceptable and although we cannot undo what happened, we wish to provide an explanation of what went wrong during the hall admission.
According to the venue management, it is police regulation that all audience entering into the hall have to undergo a bag search to ensure no dangerous objects are taken into the venue.
Secondly, as the venue also serves alcohol, as part of regulations from the police and the venue, IDs were checked and a wrist band was given to audience members.
However, due to the wet weather conditions, the Big Top Sydney informed us that admission into the hall was delayed and slowed down with many tickets unable to scan immediately as they were wet.
With these various activities happening, the procedures to enter into the hall took longer than anticipated. Please see announcement by Big Top here.
Please understand that we were unable to change some of the regulations concerning line up and the door opening times as they were under the control of venue management. Unfortunately, we were unable to open the doors earlier on the night even if we tried to and we apologise for that.
As for the seated ticket audience, we too apologise for not being able to usher everyone to their right seating in time and to have interrupted you during the show. Although we tried our best to ensure everything ran smoothly, it was unfortunate that these issues occurred.
JK Entertainment understands that the situation was not ideal but we assure you that we have reviewed this thoroughly. We are determined to avoid any recurrence of these issues in future events and aim to improve future concert experiences as our no 1 priority to you, our audiences.
JK Entertainment is one of few companies who are trying to bring more KPOP events to Australia at the moment and we are trying our hardest to expand this unique music trend in Australia.
Please allow us to improve our service and we hope to always be here for you KPOP fans.
We sincerely thank you again for attending the concert and your continuous support of our events.
If you have any further enquiries, please email us at cnblue@jkent.com.au and we promise to answer each of your questions individually and directly,
Kind regards,
The Management
JK Entertainment
Updates.. Updated on 03 June 2013
Dear Sydney Audience,
Thank you for commenting on our facebook page and we appreciate your patience in waiting for a respond over the weekend.
First of all, thank you for attending the CNBLUE Blue Moon World Tour Concert in Sydney despite the wet weather.
We are sorry that some of your experiences at the concert has been unsatisfactory.
JK Entertainment has requested to Big Top Sydney to review the issues occurred during the night and we promise to give you an official explanation and an apology after the discussion.
Because it was a live event, situations arose that we did not anticipate and the outcome did not meet your expectations.
JK Entertainment promises that your comment will be answered, and your patience in waiting for the reply is deeply appreciated.
In the meantime, if you have further suggestions and comments, please email us at info@jkent.com.au. We ensure that there will be a reply for each email sent to the address.
Once again, we are sincerely sorry that you have not been able to enjoy the concert fully and thank you again for your honest feedback towards the event and we will take this matter seriously to improve our services to you.
Kind regards,
The Management
JK ENTERTAINMENT
IMPORTANT ANNOUNCEMENT !! - 31 May 2013
1. We are not allowed to take any photos or film any videos of CNBLUE during the concert.
This e is a very strict regulation for the CNBLUE BLUE MOON WORLD TOUR, so please understand.
If the regulations are broken the security will be restrain our Boice.
2. 2013 CNBLUE BLUE MOON WORLD TOUR Concert starts at 7:30pm and Door open is 7pm.
3. For the standing tickets can line up from 4:30pm at the Big Top Sydney.
4. Tickets can pick up from 3pm from ticket office.
5. The official pick up time is between 7pm-7:30pm and there will be a table inside the concert hall for you to pick up your merchandise. Alternatively, you can come and ask at the Big Top ticket office from 3pm on the concert day and we may be able to help you out in collecting your merchandise earlier.
We are very exciting to see you all! Have a good dayt and see you all on the day!
JK Entertainment
SECOND SHOW ANNOUNCEMENT - 19 April 2013
Get Ready Melbourne!
CNBLUE is coming to you!
Due to high demand and the success of ticket sales for the Sydney Concert,
we have some great news for you all!!
CNBLUE has decided to add one more stop on their World Tour and has announced they also want to go to Melbourne!
That means one more show for Australian Boices! Let's show them our Aussie support!
Concert Date : Friday, 31 May 2013
Venue : Festival Hall, Melbourne
Tickets will be available via Ticketmaster, official sale date will be announced soon
Best to check our facebook / official website for frequent updates.
www.jkent.com.au/CNBLUE
JK Entertainment
Updates - 2 April 2013
Gday Boice ~
Now that there's less than 2 months to go, who else is getting excited? I know I am !!!
Don't worry too much if you've missed out on getting VIP tickets!!
This is an intimate CNBLUE concert so no matter which section you're in, you will be able to see the CNBLUE members up close and personal.
Big Top Sydney(venue) is different to other venues of "CNBLUE's World Tour" countries'- the scale is smaller, but the quality of concert will be amazing there !!!
JK Entertainment promises it will be an amazing show that you will remember for your life !
If you haven't already purchased tickets, better hurry up and buy the last remaining A standing tickets from the Big Top or Noggi ~
We can't wait to see you at the concert!
JK Entertainment
CNBLUE CONCERT TICKETING - UPDATE !!! - 22 March 2013
If you booked your tickets through JK ENT and,
- If you have selected credit card payment method, we have called almost everyone now.
If you have missed our call, please call us back on 02 9808 1490 to process your payment.
- If you have paid by bank transfer and have not yet received a confirmation email, please don’t worry,
the tickets will be sent to your address. If we can not confirm your bank transfer, WE WILL CALL YOU.
As all of JK ENT staffs are calling you to finalize your orders & sending your tickets,
we are sorry
that we couldn’t reply all of your emails or answering your questions on facebook.
The best way to communicate with JK ENT will be the phone call now,
so please give us a call if you have any further questions about your order status.
Thank you for your patience.
JK Entertainment
Updates - 19 March 2013
G'day Boice,
If you missed out getting CNBLUE tickets, please see the link below.
Again, if you booked through JK ENT already but didn't get a call yet, we are processing your orders at the moment.
So you don't have to book it again.
After we sorted all tickets out, there are some A Standing tickets remaining, therefore more chance for CNBLUE fans...
<From Big Top Sydney>
All you CNBLUE fans out there who missed out on tickets - we are putting a very limited number of general admission standing tickets back on sale at 4.30pm EST TODAY. Tickets available from www.bigtopsydney.com
Important updates - 18 March 2013
Dear CNBLUE FANS,
Thank you for your patience and understanding. Please read the following updates regarding the current situation.
For people who got the tickets secured
As your tickets are secured, please be patient for little longer, we will contact you shortly.
1) If your booking has been confirmed and you have PAID via bank transfer, please be patient while your transfer is cleared. We will send you a confirmation email once the funds have been received.
2) If you submitted to pay by credit card, JK staffs will contact you to organize for payment of your ticket(s) within 2 working days. Please give us little more time for this process as we are experiencing large numbers of phone calls.
For people who’ve got the offer of changing to A Standing tickets
If you have received an email regarding your ticket order being unable to be processed and wish to:
1) Change your ticket to A Reserved Standing. Please send us an email and we will reply back individually concerning payment and if required, any refund of difference in amounts
2) Cancelling your order. Please send us an email to confirm you wish to cancel your order. We will release your tickets to other fans that couldn’t even get the chance of purchase.
If you have paid for you tickets, we will refund you the full price of your tickets.
Please note, if you don’t reply in 2 business working days, your ticket(s) will be released automatically to other fans.
Once again, we are sorry for the inconvenience caused and we will try to improve our service to you in the future.
Important updates - 16 March 2013
Thank you everyone who have given us the feedback on the over booking of tickets incident that
happened this morning.
Even if we arranged 3 different ticketing methods to purchase tickets/ Bigtop Sydney included,
all systems crashed due to heavy traffic.
In the mean time, we apologise again for people missing out on the VIP Standing just minutes after ticket sale took place. This shouldn't have occur, but unfortunately it is a situation that we did not foresee and can no longer change the outcome.
We understand that swapping your order from VIP Standing to A Standing has inconvenienced you, but it is the best we could offer, so that we could still have you attend the concert together with us.
We would also like to thank those who have accepted our offer to change their tickets, and we will be sorting out the payments with you, and if you have
A) Already paid, please rest assure that JK Entertainment WILL REFUND the difference of the ticket cost to you.
B) Not paid, please follow the initial payment steps as requested.
However, if you feel that you no longer wish to attend, please reply to the email that we sent out earlier and we will cancel your tickets and refund the payment to you if you have paid.
Note: We will be contacting those that have been affected on this occasion next Monday, 18 March to follow up on your decision regarding the change of tickets category.
Once again, we are sorry for the inconvenience caused and we will try to improve our service to you in the future.
Frequently Asked Questions
- Ticket sale will commence on Saturday, 16 March 2013 from 9:00am EST.
- Children under the age of 12 will not be permitted to attend "All Ages" General Admission Standing Shows.
Children under the age of 5 will not be permitted to attend "All Ages" Reserved Seating and General Admission Seated Shows unless the event is specified as a "children's show".
-
^ VIP Standing/ A Standing tickets are STANDING ONLY tickets, i.e.: no chairs
# VIP Standing ticket DOEST NOT include any other goodies or meet & greet.
* A Reserved Seating is located on second floor, the rows are inclined
* Disable access available if required - *Important: If you purchase a seated ticket, your seat will be automatically generated by our system. Therefore, there will not be an option to select your seat(s). Once your payment is confirmed, a confirmation email with your seating details will be sent to your registered email. Please note that NO REFUND will be given once ticket(s) are generated. To view floor plan, click here.
- Complete the form as requested on the Ticket Order page.
After the form is submitted, please allow 24hrs (1 working day) for processing your order, and we will contact you to arrange for ticket(s) payment.
Once your payment is confirmed, ticket(s) will be delivered to your postal address.
If the form of payment chosen was “cash on pick up”, please contact the office prior arrival. - If you would like to make a group booking (A Reserved Seating only), please send an email to us at cnblue@jkent.com.au with the subject heading “GROUP BOOKING” with the following details, and we will get back to you ASAP.
Please copy & paste below format onto your email for easy processing
Name:
Contact number:
Email address:
Ticket Type: A Reserved Seating Only
Number of tickets: - If you have lost or damaged your ticket(s), please send us an email to cnblue@jkent.com.au with proof of your purchase and ticket details.
Once you have lodged for lost ticket(s), the original ticket(s) will be void. New ticket(s) will be reissued and post to you accordingly. - Unfortunately tickets will not be exchanged, refunded or return after purchase. However, you can always give it to another person to attend on your behalf!
- At this stage, there is no other event planned other than the show itself. If circumstances change, we will announce on the website as well as facebook.
Click to receive firsthand information when release! - NO, cameras, audio or video cameras are not permitted in the hall.
- To be advised.
- For questions regarding fans support, i.e.: sending gifts, snacks, drinks etc. Please email us at cnblue@jkent.com.au to inquire.
- I hope we have answered all of your questions or worries, and we will be filling everyone in on new updates through our website as soon as possible. Keep track of the progress through our website, and if you have any other enquiries that you feel we haven’t addressed, email us at cnblue@jkent.com.au and we will do our best to get back to you.
When and where will the concert take place?
| Event | 2013 CNBLUE ‘BLUE MOON’ WORLD TOUR |
|---|---|
| Venue | BIG TOP SYDNEY, Luna Park Sydney |
| Date | Saturday, 1 June 2013 |
| Time | 7:30pm EST (doors at 7:00pm) |
When is the ticket sale?
Where can I get my tickets?
There are a few options to purchase your ticket, see below
| @ JK Entertainment | www.jkent.com.au/cnblue |
|---|---|
| @ Big Top Sydney (processing fees apply) | www.bigtopsydney.com/cnblue.html |
| @ Noggi | all stores in Australia |
Is this event for All Ages (does this apply to our event?)
Ticket Prices
| VIP Standing ^# | $159.00 |
|---|---|
| A Standing ^ | $99.00 |
| A Reserved Seating* | $99.00 |
Tickets delivery information – ONLY applies to tickets purchased from JK Entertainment website
Is there a Pre-ticket sale event?
YES, but it is only a ONE DAY event.
| Event | NOGGI DAY |
|---|---|
| When | Friday, 15 March @ 4:00pm EST |
| Venue | noggi Strathfield ONLY |
note: This event is held to celebrate the re-opening of noggi in Strathfield!
Tickets are limited, and they are first in first serve
All tickets purchased on that day will receive a FREE mini noggi, only at Strathfield branch
If you don’t get a ticket on the day, don’t despair as general ticket sale will commence on the following day-
Saturday, 16 March from 9:00a.m EST
Group Bookings
What happens if my ticket is lost/ damaged?
Can I get a refund if I change of mind?
Is there meet and greet/ backstage access pass/ rehearsal tour?
Can I bring my camera, audio or video camera along?
Will there be any events held on show day?
Fans Support
Volunteering!
We have received many offers from all the fans that would like to help JK Entertainment make this event happen, and we appreciate the enthusiasm!
However, we do have sufficient staffs to cover for this concert and we are afraid that we will not be able to take in any volunteers for this event. Thank you again for your kindness.